Marketing
Simple Ways to Improve Your Business Introduction
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Sophie Bennett
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17 September 2026
6 mins read
Why the first thirty seconds carry so much weight
Walk into any networking meeting in Eastbourne — a breakfast gathering near the seafront, a chamber lunch in the town centre, a coffee morning in a hotel lounge — and you will hear the same ritual. Someone stands up, says their name, their business name, and what they do. Then they sit down. Ten minutes later, nobody can remember a word of it.
That is not because the room is forgetful. It is because a job title is not a story. Your introduction is the moment you earn attention, and it passes faster than most of us realise. Get it right, and conversations find you afterwards. Get it wrong, and you spend the rest of the morning queuing for biscuits.
Refine your opening line first
The opening line is the part that sticks. It does not need to be clever, but it does need to be specific.
Compare these:
- "Hi, I'm Sarah, I'm an accountant."
- "Hi, I'm Sarah. I help small businesses in Eastbourne keep more of what they earn, without the year-end panic."
The second version gives the listener a picture. They can imagine a shop owner or a builder with a shoebox of receipts. They now know who to think of when they meet someone in that situation — which is exactly what you want from a referral.
A useful pattern is who you help, the problem you remove, and the change you create. It should fit in one breath.
Lead with benefits rather than job titles
Most people default to describing what they do, because it feels safe. But your listeners are not buying a service description. They are working out whether you are useful to someone they know.
So ask yourself what actually changes for your clients. A web designer does not sell websites; they sell enquiries from people who would otherwise drive past. A personal trainer does not sell sessions; they sell the confidence to walk into a room without apologising for yourself.
Write down three sentences:
- Who I help, in everyday language rather than an industry label
- The thing that frustrates them most before we work together
- The difference they notice afterwards
Then join them with plain words. If a phrase only makes sense inside your industry, cut it.
Practise aloud until it sounds like you
This is the step almost everyone skips, and it makes the biggest difference. Reading your introduction in your head is not the same as saying it. When you speak, you find where you stumble, where your voice drops, and where the sentence runs out of breath.
Find five minutes and try this:
- Stand up and say it out loud, three times in a row
- Time it — aim for twenty to thirty seconds for a standard round
- Record it on your phone and listen once, noting filler words such as "basically" and "sort of"
- Say it to a colleague and ask them to repeat it back. Whatever they remember is your real message
- Slow down on the key phrase, and pause slightly before and after it
You are not aiming for a polished performance, just something that sounds like a person talking rather than a leaflet being read. Confidence at networking usually comes from repetition, not talent.
Adapt to the room you are in
Eastbourne has a lovely range of networking settings, and they call for slightly different versions of you. A structured breakfast group gives you a set slot and a room waiting its turn. A larger event might only allow a few seconds over a name badge. An informal coffee morning is a conversation, not a pitch.
Build three versions and keep them ready:
- The five-second version — your name, your business, and one clear line about who you help
- The thirty-second version — your formal introduction, with the problem and the benefit
- The two-minute version — for a one-to-one, where you can add a short example
Having all three means you never have to improvise under pressure, and you never overrun your slot.
Make it easy for others to refer you
An introduction is only half the job. People want to help, but they need to know precisely what to listen for, so end with a clear and specific ask.
Instead of "let me know if you hear of anyone", try: "I'm looking to speak to independent shop owners in the town centre who are struggling to get found online. If you know anyone like that, I'd be glad of an introduction."
That is a request someone can act on. It names a person, a place and a problem, and it gives your listener a reason to scan their contacts on the drive home. Then do the listening part properly: ask questions, take notes, and follow up within a day or two with a short message mentioning something specific from your chat.
The introductions worth having rarely come from the person you just met. They come from the person that person thinks of a week later. Refine a few lines, lead with what changes for people, and practise until it feels natural. Your next Eastbourne networking morning will feel less like an ordeal and more like a room full of people who already know how to help you.
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